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When I go to insert my diagram. I hit browse documents and the window pop up but nothing is there. 

Hi ​@tllappin1983 

Are you experiencing issues accessing Lucidchart through integrated platforms like Confluence, Google Docs, or Microsoft Word?

To better assist you, could you please provide more context or a screenshot of the issue?

Meantime, you can also refer this article to learn more - Basic troubleshooting – Lucid

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards


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