Canvas Integration Troubleshooting

I am having several issues this morning. We created a “master” course in Canvas a few months ago with several assignments using Lucid boards, not realizing they wouldn’t copy over into the live course (this is super disappointing and, honestly, will probably prevent us from using Lucid at all in the future). Our first issue this morning was that the live course opened and all of the assignments using Lucid aren’t working.

I am trying to fix the assignments and reconnect to the Lucid boards we had created. Whether I am in the original assignment, or in a new assignment, I am now getting this error message. Please advise. If this isn’t an easy fix, we will probably be downloading as PDFs and then disconnecting from Lucid entirely. 

Thank you.

Hi ​@Kasey H, thank you for continuing this post and sorry to hear you are experiencing trouble with the Canvas integration. For more information on copying assignments into another course,  I recommend checking out this community post:

For the assignments not working, you mentioned ‘all assignments using Lucid’, is this happening to multiple courses or a specific one? If you haven’t already, would you mind also trying the following troubleshooting steps to help us narrow down the potential cause?

• Try opening the documents in a private or incognito window.
• Connect to a different network or disconnect from your VPN if applicable. 
• If possible, please try this in a different browser 

Thank you for your help and patience. Please feel free to let us know if you have any questions! 

​@Leianne C  Thank you for your help.

None of those options worked. This is an issue that’s occurring with every assignment containing a Lucid document, and every student is experiencing it (they’re on multiple networks, browsers, etc.). This is happening in one specific course. We create “master” courses with all necessary content and assignments, and then we copy the master over into a “live” course that runs during the term. The live course is having the issue. 

I also checked the community post you shared and there’s nothing there that would explain what’s happening. 

I submitted a support ticket and they’re having to look at the Javascript Console output to troubleshoot now.

Hi ​@Kasey H, thank you for following up and sorry to hear the issue is happening to a specific course. I can see that someone from our team is assisting you in the support ticket. Please continue to refer to the ticket for more information.

We appreciate your patience. Feel free to let me know if you have any additional questions in the meantime! 

I am trying to add an lucid assignment in canvas.  I picked the submission type to be lucid and attached the assignment.   When myself or the students open the assignment we get the following error message.  Any thoughts on what is happening?

Thank you,

Tammy

Hi ​@tgruen, thank you for continuing this post. If you haven’t already, would you mind trying the following troubleshooting steps to help us narrow down the potential cause?

• Try opening the documents in a private or incognito window.
• Connect to a different network or disconnect from your VPN if applicable. 
• If possible, please try this in a different browser 

Thank you for your help and patience. Please feel free to let us know if you have any questions!