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Question

Can't restore 2mb file

  • April 27, 2026
  • 1 reply
  • 3 views

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Hi, I’m trying to bulk restore files from one Lucid account to another. I tried to do all the files in my team hub, which is around 6mb, and got an error after attempting to restore multiple times. I decided to restore one by one and it seems like one of the files is the culprit.

The 2mb file keeps giving me the “The process timed out. Press the Restore from backup button to try again. If the problem persists, please contact Lucid Support.” error. 

I get the suggestion to download the file into multiple files, but that doesn’t really apply here since I’m trying to restore a single file.

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  • Lucid support team
  • April 28, 2026

Hello ​@ksushum, thank you for posting in the Lucid Community!

If you still have access to the live document, could you please share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN