Can't get rid of the hand tool in Lucidchart

Hi Ryan

Thanks for posting in the Lucidchart community! Most other users encountering this or similar problems have been able to restore the drag functionality by refreshing the page or by logging out and then logging in to their Lucidchart account. If neither of these resolves the issue it is also worth testing the following: 

• Try opening your document in a private or incognito window. Private/incognito windows disable cookies cache and browser extensions that could potentially contribute to this issue.
• Try connecting to a different network. Sometimes account performance issues can be related to internet security/speed issues. 

If none of the above helps to resolve the issue please respond in the thread with the following so we can take a closer look:

• A screenshot of the issue.
• The URL to your document.
• A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Hope this helps! Thanks for your help and patience.

Has this been fixed yet? I'm seeing this comment 1 year later and I still have the hand tool randomly popping up and I have no idea how to get rid of it other than to restart the session.

Hi Roland 

Thanks for posting in the Lucidchart Community! I'd love to take a closer look at the issue you're seeing so I've reached out to you via email. If anyone else encounters this problem please try the steps included above. If you continue to experience the issue please follow up in the thread so that we can take a closer look. Thanks!

This happened to me today and hand tool somehow enabled and I was not able to drag/resize any of the objects in my diagram. There does not appears to be an option to disable it but I think I somehow disabled the hand tool after I try map one of the objects to another...

Hi Bernie 

Thanks for posting on this thread. Just to recap- the hand tool should appear if you right-click and hold or if you press and hold the space bar on your keyboard. You should see the regular cursor again if you release the right click or space bar.

If you're not seeing this behavior and you have tried the steps posted by Chase in the first comment would you mind following up in the thread for further troubleshooting? Thanks!

Dear Help Centre Team

I also ran into this problem since a few weeks ago and It is really irritating and every time it happens I restart the program. 

Would you please help me to get it fixed.

Thanks a lot

Hi Ikhwan

Thanks for posting and apologies for the trouble. If you've tried the troubleshooting steps detailed above and are still experiencing the issue will you please follow up in the thread with the information Chase outlined so we can take a closer look? 

To echo Emma if we identify a bug we will follow up in this thread with more information.

Thank you!

This is happening to me as well. It started happening after I began locking certain items. I don't know if that is related to the bug.

Hi Network A

Can you try the steps outlined in Chase's response at the top of this thread to see if that clears up the issue? If the issue is not resolved please follow up in the thread and include a screenshot of the issue and a screenshot of the associated Javascript Console output after reproducing the issue so we can take a closer look.

Thanks!