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Hello LucidChart Wizards,

I'm having trouble uploading images to an org chart in Lucidchart on macOS v15.3.1. Here's what's happening:

  • Using Chrome, Edge, and Safari.
  • Created a new org chart from an .xlsx file.
  • Import is successful.
  • Trying to upload 27 images (each around 41kb) via Org Chart pane > Shape Style > Upload Photos.
  • Images won't upload.
  • This issue started recently and doesn't happen on Windows 11.

Any ideas on how to fix this?

 

Thank you!

@gustavo.suarez you might want to check out the answer to this similar thread:

 


Hi ​@gustavo.suarez

What method are you using to upload images in the Org Chart Panel? Can you provide a screenshot of the issue or any error messages you recieve?


@gustavo.suarez take a look here for updates on the bug - https://community.lucid.co/product-questions-3/issue-uploading-photos-in-lucidchart-10017?postid=36609#post36609


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