​@hngo did you also try to upload the photos from File Explorer or the Finder? If that didn’t work either, you might want to check out the answer to this similar thread:

I am having this same issue! I just got access to LucidChart so it’s not possible that my storage is full. Please assist. This is a major roadblock to my work.

​@aparrish I tried uploading from the Finder as well and it still didn’t work.  Both features for dragging and dropping the photos and uploading via Finder did not work.  This issue just started recently in the system.  I did view the article already, but it still doesn’t help the issue.

Could anyone from Lucid Support confirm if this uploading photos issue to the org charts has been resolved?

Hi ​@hngo take a look at the following loom and let me know if this is a valid workaround. Happy to help here. cc ​@amj_nyc 

This method works for me; however, I am trying to upload headshots to the entire org chart, so that they will automatically match up. I’m not uploading directly to the individual shape. See screenshot below.

I’m experiencing the same issue for Upload Photos in bulk to the Org Chart.

​@amj_nyc I submitted a support request. I’ll keep you posted.

Hi ​@hngo, @Eric Padron, ​@amj_nyc, 

Taking a closer look, it appears you have identified a bug. This has been reported to our development team.

I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.

Hi ​@Ambar D, thank for sending this issue to your Development team.  Sounds good, looking forward to receiving your update on this resolution.