Hello LucidChart Wizards,I'm having trouble uploading images to an org chart in Lucidchart on macOS v15.3.1. Here's what's happening:Using Chrome, Edge, and Safari. Created a new org chart from an .xlsx file. Import is successful. Trying to upload 27 images (each around 41kb) via Org Chart pane > Shape Style > Upload Photos. Images won't upload. This issue started recently and doesn't happen on Windows 11.Any ideas on how to fix this? Thank you!

Bulk Image Upload not working on macOS v15.3.1 (Sequoia)

Hello LucidChart Wizards,

I'm having trouble uploading images to an org chart in Lucidchart on macOS v15.3.1. Here's what's happening:

Using Chrome, Edge, and Safari.
Created a new org chart from an .xlsx file.
Import is successful.
Trying to upload 27 images (each around 41kb) via Org Chart pane > Shape Style > Upload Photos.
Images won't upload.
This issue started recently and doesn't happen on Windows 11.

Any ideas on how to fix this?

Thank you!

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@gustavo.suarez you might want to check out the answer to this similar thread:

Hi @gustavo.suarez,

What method are you using to upload images in the Org Chart Panel? Can you provide a screenshot of the issue or any error messages you recieve?

@gustavo.suarez take a look here for updates on the bug - https://community.lucid.co/product-questions-3/issue-uploading-photos-in-lucidchart-10017?postid=36609#post36609

Thanks @Eric Padron !

Hello @Kelsey Gaag ,

My apologies for the late response. Basically the same issue as @Eric Padron mentioned on

by @amj_nyc where it is a bulk upload of headshots to an Org. Chart using either Finder or the Drag & Drop option of multiple .jpg files specific to each member tile in the Org. Chart.

No worries @gustavo.suarez! Thank you for confirming that you are seeing the same behavior as these other users. I would recommend subscribing to the thread you linked to get notified on when this bug is resolved, I will also update this thread when a fix is released. I apologize for any inconvenience this causes in your work.

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