Hi @wwitter, thanks for posting in the Community!
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article (Support PINs are for internal use only, therefore you can safely share it in this thread).
Cheers!
I tried the incognito window and that did not work. I also tried using a different network, and that also did not work.
Here is the temporary support PIN
duekws2jpOTHZ6TinE85zglkfhzkIyqP10169297922
@wwitter Thanks for getting back to me with that additional information!
I believe you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.
@wwitter Good news! I have heard back from our development team, and it sounds like the issue you experienced should now be resolved. I apologize for any inconvenience that this may have caused. Please let me know if you continue to experience issues or have further questions.
I just checked it out and it is now working. Thanks for your help!
@wwitter Happy to hear! Please do not hesitate to post again in our Community if anything comes up, we love hearing from everyone!
