This function has worked well for several years, but just this past week I noticed that the jpeg that shows up through the published single page jpeg html link has mis-formed data and extra characters in place of the text that is supposed to be present.
+8Hi
Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.
If those don’t resolve the problem, can you please send a temporary Support PIN for this document? This will allow me to take a closer look at the issue you’re experiencing. For more information on generating a Support PIN, check out this Help Center article (Support PINs are for internal use only, therefore you can safely share it in this thread).
Cheers!
+1I tried the incognito window and that did not work. I also tried using a different network, and that also did not work.
Here is the temporary support PIN
duekws2jpOTHZ6TinE85zglkfhzkIyqP10169297922
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