This is a new problem, it used to work.  And breaks the ability to quickly sync changes in my diagram.   Bummed!

Hi ​@Amak, thank you for posting in the Lucid community! I’m sorry you’re having trouble with this and I’m happy to help.

• Could you try opening your document in a private or incognito window to help us narrow down the potential cause?
• Could you also try connecting to a different network or disconnecting from your VPN (if applicable)?
• Can you please send screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.

If the above does not work, would you mind trying the following steps and letting me know if that helps?

1. Remove your inserted Lucidchart document from Google docs/slides
2. Re-insert your Lucidchart document
3. Refresh your browser

Additionally, does clicking ‘Update images’ as shown below help?

Thank you for your help and patience as I further investigate this!

I’m having the same problem.The suggested mitigation steps did not help.

I’m experiencing the same issue (cropped Lucidchart in a Google Doc). See the screenshot below; the highlighted area is cropped.

Hi all, thank you for sharing additional details to help us take a closer look. It looks like you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and we will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.