Hi ​@ChelseaGregory, thank you for posting in the community. I believe you have identified a bug, and I have reported this to our development team. I apologize for any disruption this may cause, and I will update this thread with any new information about a fix. Please follow along on this thread for updates, and post any additional questions or concerns below.

In the meantime, if you have an existing org chart you imported with BambooHR, would you be willing to refresh the dataset? Please let me know if you see any issues when trying this step. Thank you! 

Thanks, I’ve clicked subscribe above. 

I am also having the same issue. The main reason I signed up to LucidChart was because I was able to import information from BambooHR. I was able to once, a few months ago, but when I try to do it again now, I have the exact same issue as ​@ChelseaGregory. I have also been in touch with BambooHR support, and they mentioned that this is exclusively a LucidChart issue and they cannot do anything from their side. 

Hi ​@hmolanphy, thank you for continuing this thread and I’m sorry to hear you are also experiencing this issue. Our team is still actively working on this bug, and I don’t have an update to share just yet. I know this can be frustrating, and I really appreciate your patience in the meantime. I’ll be sure to follow up as soon as we have more information! 

Please don’t hesitate to let us know if you have any questions in the meantime.