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After exporting as an image, the originally complete arrowhead only displays partially.

Forum|Forum|1 year ago
September 13, 2024
17 replies
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After exporting as an image, the originally complete arrowhead is now only partially visible.

I suspect that while your team was fixing the issue regarding "PDF export not displaying shadow," it may have caused the current problem where arrowheads are not fully displayed in exported images. When arrows are connected to other flowchart boxes, part of the arrowhead gets cut off and doesn't display completely.

Update: I found that only exporting in SVG format displays the arrowhead completely. For all other formats, including PDF, JPEG, and PNG, the arrowhead is not fully displayed after export. I didn’t encounter this issue in my previous usage.

Best answer by Amelia W

@manu, @Tom T, @chaufe Good news! I have heard back from our development team, and it sounds like the issue you experienced should now be resolved. I apologize for any inconvenience that this may have caused. Please let me know if you continue to experience issues or have further questions.

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Amelia W

Lucid support team

Hi @chaufe, I completely understand, I apologize that I do not have an additional workaround to share at the moment. It does sound like exporting your document as an image file allowed for thicker line widths, but I understand that PDF file can be much more useful. I will update this thread with any new information about a fix.

C

chaufe

Hi @Amelia W, just to be clear, the issue was visible for all formats except for SVG. I had the missing arrow tips when using thicker lines exporting PDF, JPG, and PNG.

Amelia W

Lucid support team

Hi @chaufe, thank you for clarifying that, I apologize for the confusion on my part. I will pass this information onto our development team.

Amelia WAnswer

Lucid support team

@manu, @Tom T, @chaufe Good news! I have heard back from our development team, and it sounds like the issue you experienced should now be resolved. I apologize for any inconvenience that this may have caused. Please let me know if you continue to experience issues or have further questions.