Here are the top 5 questions I get as a Lucid Customer Trainer - along with the quick answers and pro tips you can use for your next board!
1. When should I use Lucidspark versus Lucidchart?
Lucidspark is your virtual whiteboard for real‑time creativity and ideation. Use it to:
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Brainstorm and map out ideas with sticky notes, freehand drawing, voting, and visual activities
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Run agile ceremonies like retrospectives, planning, and daily stand‑ups
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Gather feedback and facilitate workshops that spark team engagement
Pro Tip: Think SPARK = spark creativity!
Lucidchart is your intelligent diagramming workspace for structure and clarity. Use it to:
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Visualize processes, org charts, systems, and data flows
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On‑board new hires with clear, standardized documentation
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Align stakeholders on complex workflows or customer journeys
Pro Tip: Think CHART = chart your people, processes, and systems!
Worried you chose the wrong tool? Don’t fret! Use the universal canvas to quickly switch between the two tools! Allowing you to seamlessly switch between brainstorming and building at the click of a button!
2. Does Lucid have AI?
Yes! Both products bring AI* right into your board:
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Lucidspark’s Collaborative AI helps you generate ideas, group sticky notes, and summarize discussions.
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Lucidchart’s Generative AI can draft diagrams from a plain‑language prompt, outline processes, and summarize your flowchart logic.
Pro Tip: Use the shortcut /generate to find the tool or click the AI icon to start creating in no time
*Some accounts may not have AI due to IT or security permissions. Reach out to your Lucid admin for more information
3. Can I create my own shape library?
Absolutely. In Lucidchart:
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Open the Shapes panel on the left and click More Shapes.
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Go to My Libraries and select the +
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Drag in custom icons, images, Lucid’s built‑in shapes - or import your own SVGs.
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Share your library with teammates so everyone uses the same visual language.
Pro Tip: Build a brand kit library with your company colors and logo assets for on‑brand diagrams every time.
4. Is there a way to review previous versions of my board?
Yes—revision history is your BFF!
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Click File → Revision History (or the cloud icon) to see every cloud‑saved change.
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View who made each change and when.
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Restore an older version, make a copy, or even compare two versions side‑by‑side to track edits.
Pro Tip: Rename key milestones (e.g., “Before stakeholder review”) so you can jump straight to the right version.
5. Does Lucid connect with any other tools?
Seamlessly! Find and configure integrations in the Marketplace:
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Project Management: Bi‑directional sync with Jira, Azure DevOps, or Asana cards
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Cloud Storage: Embed or attach files directly from Google Drive or SharePoint
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Data Linking: Live‑update diagrams from Google Sheets or Excel spreadsheets
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Chat & Collaboration: Post updates or collaborate inline in Slack and Microsoft Teams
Pro Tip: Check out the integrations marketplace to see all the tools you can connect with and make Lucid even more powerful!
https://lucid.co/marketplace
Got more questions or clever tricks you love to use? Drop them below and let’s keep learning!
