Whether other payment methods can be supported

Thanks for your post! Unfortunately, this isn’t currently supported in Lucid, but we’re very interested in your feedback and committed to continually improving our products. If you’re willing to share, we’d love to hear more details about your use case or what you’d like to see in this experience within this thread. I’ve also converted this post to an idea so that it’s visible to others within the Product Feedback section of the community - from here, they can upvote it and add details of their own.

We can only accept automatic payments via most major credit cards or PayPal for individual and small team accounts. I apologize for any inconvenience this may cause.

Check out this page for more information : https://help.lucid.co/hc/en-us/articles/7272109801236-Update-billing-information#update-payment-information

Finally, for more information on how Lucid manages feedback via this community, take a look at this post:

I find this page and I am writing to kindly suggest that you consider integrating Alipay as a payment option. Many Chinese users, including myself, often face difficulties when using US credit cards for transactions.

I am a dedicated user of Lucidchart and greatly appreciate the exceptional functionality and user-friendly experience your product provides. Your platform has significantly streamlined my workflow and enhanced my productivity.
Sincerely

Struggling big time with Lucid renewals from Europe—my card gets declined every other month on international fees, and PayPal conversion hits like 15% extra. Tried linking it three times but billing page glitches out. If Alipay or WeChat popped up like on other tools, wouldn't that save everyone the headache? Airwallex and Fondy do cross-border payments without these random blocks for my side gigs. Anyone cracked a reliable workaround or seen Lucid testing regional options? Chinese UI tweaks sound handy too since half my team's docs are bilingual.

Hi ​@Bobbert90, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale.

For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.