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Idea

Support WeChat, Alipay, and other payment methods in Lucid

Related products:Lucid Suite
  • September 22, 2024
  • 2 replies
  • 92 views

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Since I have been in China and want to use it for a long time, it is more troublesome to use a credit card, so I hope to support WeChat, Alipay and other ways to renew.

 

In addition, lucid's support for Chinese is also relatively general, whether it can also increase this ability

September 23, 2024

Thanks for your post! Unfortunately, this isn’t currently supported in Lucid, but we’re very interested in your feedback and committed to continually improving our products. If you’re willing to share, we’d love to hear more details about your use case or what you’d like to see in this experience within this thread. I’ve also converted this post to an idea so that it’s visible to others within the Product Feedback section of the community - from here, they can upvote it and add details of their own.

We can only accept automatic payments via most major credit cards or PayPal for individual and small team accounts. I apologize for any inconvenience this may cause.

Check out this page for more information : https://help.lucid.co/hc/en-us/articles/7272109801236-Update-billing-information#update-payment-information

 

Finally, for more information on how Lucid manages feedback via this community, take a look at this post:

 

This topic has been closed for replies.

Comments

Kelsey Gaag
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  • Lucidite
  • September 23, 2024

Thanks for your post! Unfortunately, this isn’t currently supported in Lucid, but we’re very interested in your feedback and committed to continually improving our products. If you’re willing to share, we’d love to hear more details about your use case or what you’d like to see in this experience within this thread. I’ve also converted this post to an idea so that it’s visible to others within the Product Feedback section of the community - from here, they can upvote it and add details of their own.

We can only accept automatic payments via most major credit cards or PayPal for individual and small team accounts. I apologize for any inconvenience this may cause.

Check out this page for more information : https://help.lucid.co/hc/en-us/articles/7272109801236-Update-billing-information#update-payment-information

 

Finally, for more information on how Lucid manages feedback via this community, take a look at this post:

 


Forum|alt.badge.img
  • March 4, 2025

I find this page and I am writing to kindly suggest that you consider integrating Alipay as a payment option. Many Chinese users, including myself, often face difficulties when using US credit cards for transactions.

I am a dedicated user of Lucidchart and greatly appreciate the exceptional functionality and user-friendly experience your product provides. Your platform has significantly streamlined my workflow and enhanced my productivity.
Sincerely