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Idea

Fix broken handling of pen input on Firefox

Related products:Lucidspark
  • July 16, 2024
  • 1 reply
  • 55 views

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Hello team,

It seems that the browser handling of pen inputs on Firefox doesn’t work quite right when attempting to freehand draw in Lucidspark.

Expected behavior:

  • Pressing the stylus down on the canvas draws.

Actual behavior:

  • Pressing the stylus down draws a single dot, then it “grabs” the canvas and goes into move mode.

I have tested with Chrome and Firefox, it works perfectly fine on Chrome, but it does not work on Firefox. Given that the Lucidspark and Lucidchart are “fully supported” on Chrome, Firefox, and Safari, this seems like a bug in the pen input handling on Firefox specifically, and it impedes my ability to use the software.

I have provided _extensive_ testing around this issue on this question thread, please see it for more details. I was told this is not “bug” but rather a “feature request” and to come here to post the “idea” to fix something that used to work, and that works just fine in other browsers.

Please let me know if I can help provide any additional information!

Regards,

Demetri

Comments

Micah
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  • Lucid community team
  • July 16, 2024

Hi Demetri, thank you for taking the time not only to share your feedback but also to so thoroughly describe your experience. This sort of information is critical as our development team prioritizes improvements to our products, and we’re grateful for it! I apologize for the frustration in the meantime - please don’t hesitate to let us know what else we can do to support your work.