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Log In Issues - Have to Reset Password Every Morning

  • January 20, 2023
  • 1 reply
  • 40 views

GKacev

Every single day I have to rest my password as the login process always says my password is incorrect however whenever I reset my password I always use the same one. Does this issue happen with anyone else?

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Coumba D
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  • Lucid support team
  • January 20, 2023

Hi there

Thanks for posting in the Community!

If you are a user on a Team or Enterprise subscription it is possible that an admin on your account have users reset their password on a regular basis. I would recommend that you first reach out to an admin on your account and ask them if that is the case.

If not please feel free to send our Support Team a support request here and they'll gladly look into the matter!

Thank you!