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Impossibility to change User E-Mail

  • March 1, 2022
  • 1 reply
  • 12 views

Dupont A

Hello 

I use LucidChart for making some diagramm for my company. 

The mail I use for my current account will be delete by my company.
They give me another one mail for me that I tried to change in my Lucid account in User Options. 

I change the E-Mail Text Field and put my password hit the button "Save the modification" and nothing happens ? 

How can I contact the Zendesk of Lucid for changing my mail ? 

Thx in advance 

Comments

Coumba D
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  • Lucid support team
  • April 4, 2022

Hi there

Thanks for posting in the Community and my sincere apologies for this delayed reply!

It looks like we replied to your other post and the issue you experienced was resolved very shortly after you posted.

Please don't hesitate to contact us again should you need assistance with anything else!