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Emmanuela E
July 27, 2022

Error with deleting account

  • July 27, 2022
  • 1 reply
  • 49 views

Due to the fact that my account being free and serves no intended purpose anymore I've decided to delete my account. However anytime I attempt to do so a message pops up to inform me that there has been some error with this deletion process which is quite strange. After looking into it I found other community posts with people experiencing the same exact thing and still all I want is to delete this account yet the process set up by Lucid's database (?) is hindering me from doing so.

    Comments

    Phillip W
    Lucid support team
    July 27, 2022

    Hey Emmanuela

    Thank you for posting in the Lucid Community! Since this deals with your account I have created a support ticket for you. We will be happy to help you there. 

    If anyone else out there is experiencing a similar issue don't hesitate to reach out to us at support@lucidchart.com. Cheers!