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carolina.elizondo@encora.com
April 19, 2022

Can't edit my workflow.

  • April 19, 2022
  • 4 replies
  • 125 views

Please  I am not available to edit a workflow... I need to continue working on it.. PLEASE help me!!!

    Comments

    Micah
    Lucid community team
    April 19, 2022

    @carolina.elizondo@encora.com Thanks for posting in the community - I'm sorry for the trouble you're experiencing! Can you please respond with the steps you've taken leading up to this as well as a screenshot of any error messages or pop-ups you're seeing? Thanks for your patience and help!

    carolina.elizondo@encora.com
    April 19, 2022

    1. Opened my project.

    2. Tried to edit the workflow.

    3. I noticed that I was unable to edit.

    carolina.elizondo@encora.com
    April 19, 2022

    Addtionally I have requested the license however I have not had that approval yet

    Micah
    Lucid community team
    April 20, 2022

    Hi Carolina thanks for responding with those screenshots. It appears that you are part of your organization's account and your license has been removed which is preventing you from making edits to your documents. Your license request will be shared with the admin of your account who can choose to approve the request and grant you a license which will restore your ability to edit! If you have questions about this I recommend reaching out to your internal IT team about this approval process. If you have additional questions about your specific account please contact our support team using this form so that we can take a closer look. Thanks!