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Jaydip G
April 29, 2022

2 lucid license assigned to same email ID

  • April 29, 2022
  • 1 reply
  • 41 views

Hi

Somehow I am having 2 lucid license assigned to my one email account ID - jaydip.gxxxx@tribalgroup.com and as far as I am aware I am only using one as I login with my email ID. 

Can I request your help with process of removing duplicate license account without loosing lucid diagrams/documents?

 

Thanks

Jaydip

    Comments

    Eric R
    Lucid support team
    April 29, 2022

    Hi Jaydip thanks for posting in the Lucid Community! I can see that the second license is occupied by an email address with a typo. I will reach out to you via email to resolve this issue as this requires some sensitive information.

    If anyone else is running into any similar issues please reach out via this form and our support team would be happy to help you in a one on one troubleshooting ticket.