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Oct 28, 2026 8:10 AM UTC
Question

Your VAT number validation is wrong

Hi Lucid Staff, 

 

I was trying to add card and VAT ID many times but you validation system is not working well. If not for my boss I would resign and find another app (like some of your potential clients) 

 

The system doesn’t recognize my company’s vat id. We tried to put it in different ways, but it is incorrect every time. 
Neither 7290108984 nor 729 010 89 84 nor 729-010-89-84 works. Please help. 

 

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Comments

Zuzia S
Lucid community team
Oct 28, 2026 9:25 AM UTC

Hi ​@m.koscijanczuk, I apologise for the inconvenience caused. Since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and airfocus. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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