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Question

Waiting over a week for billing to get back to me

  • August 4, 2026
  • 1 reply
  • 54 views

Hello.  Sorry, but I’m still waiting for an invoice with my company name on it.  I was told last week (I think the post was deleted) that billing would be in touch with me quickly, but I still haven’t heard from them, nor has my invoice been corrected. Sorry if this is the wrong place, but when you click on contact us, this is where it leads to.  I need an answer.

Comments

Ambar D
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  • Lucid community team
  • August 5, 2026

Hi ​@unicorn_tech, thank you for your post. I sincerly apologize for the delay. 

I’ve escalated this with our billing team internally, and have converted this into a private support ticket to get you taken care of. You can expect a response to your email associated with your Lucid account. Please refer to that email for further correspondence.