Urgent Refund Request – Accidental Annual Subscription After Free Trial

Question

Hi Lucid Support Team,I signed up for the 7-day free trial of Lucidchart, but I was automatically charged for a full-year subscription after the trial ended.I only intended to try the service and did not mean to purchase an annual plan. This was an accidental purchase, and I would really appreciate your help in cancelling the subscription and processing a full refund.I've already tried reaching out to support and would appreciate it if someone could guide me on how to resolve this as soon as possible.Thank you for your help.

Sylvia X · Answer

Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and airfocus. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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