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Question

Subscription billing issue

  • June 26, 2026
  • 1 reply
  • 0 views

Hi team,

My account email is maksym.nazarukha@cleveroad.com.

I wanted to purchase a monthly plan and was informed that I would be billed $15. However, I was charged $100 for an annual subscription instead (26.06.2026).

Could you please either switch my subscription to the monthly plan or cancel the subscription and issue a refund?

Thank you.

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Comments

Zuzia S
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  • Lucid community team
  • June 26, 2026

Hi ​@maksym, it seems like a support ticket is already open with our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and airfocus. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.