Hi ​@hana 

Thank you for sharing the details of your concern. I understand how unexpected charges can be stressful. Please follow this link for assistance with billing queries: Invoice charge or refund questions? Find all billing resources here | Community

If you’re unable to find the information you need or have specific questions about refunds, feel free to contact the Billing Team.

I hope this helps!

Hey ​@hana , just in case you are still seeking assistance, I have directed this to our billing team to get you taken care of. Feel free to ignore this if you have received the assistance you were looking for. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.