Request for Lucid Subscription Cancellation and Refund

Question

Hi Team,I recently renewed my Lucid license using my personal funds. However, around the same time, my organization provided me with the same license.Since I no longer require the personally purchased subscription, I would like to cancel it and request a refund for the recent renewal. As this was an out-of-pocket expense, I would appreciate your assistance in processing the cancellation and refund.Please let me know if you need any additional details from my side.Thanks for your support.

Zuzia S · Answer

Hi ​@rforranjeet, thank you for posting in the Community!It seems like there is already a support ticket open withour billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.This community is dedicated to supporting your work in Lucidchart, Lucidspark, and airfocus. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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