Question

Refund Request: Free Trial Oversight (Student)

Forum|Forum|21 hours ago
April 26, 2026
2 replies
29 views

john reyes

Hi Lucid Support,

I am writing to request a refund for a recent charge of $108. I accidentally forgot to cancel my free trial before it expired, and as a student, this is a significant amount of money that I need for my school expenses.

I have already canceled my subscription to ensure no further charges occur. I have not used any premium features, as the charge just took place today, April 26, 2026. Given that this was an accidental trial rollover, I would greatly appreciate it if you could make an exception and process a refund for this transaction.

Thank you for your time and help!

This topic has been closed for replies.

+19

Ria S
Lucid Legend Level 8
Forum|Forum|11 hours ago
April 26, 2026

Hi @john reyes

Hope you are well.

Please visit this page for your billing resources: https://help.lucid.co/hc/en-us/articles/360049862131-Cancel-your-plan.

If this isn’t helpful, please contact the billing team for assistance.

Hope this helps!

Ria S.

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+15

Leianne C
Lucid support team
Forum|Forum|5 hours ago
April 27, 2026

Hi @john reyes, thank you for posting in the community. It looks like you have already submitted a support ticket for your billing issue. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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