Refund Request for Unexpected Annual Subscription Renewal

Question

I purchased an annual Lucidchart subscription last year, but I did not intend to renew it this year.

Unfortunately, I was unexpectedly charged for another year without receiving any prior notification or reminder about the upcoming renewal.

As soon as I noticed the charge, I immediately canceled my subscription to prevent any further renewals. I have not used any of the subscription benefits since the renewal.

Since I had no intention of continuing the subscription and canceled it immediately after the charge, I would like to kindly request a full refund for this renewal.

I couldn't find a clear way to contact the billing or support team directly, so I'm posting here in the hope that someone can guide me through the refund process.

I would greatly appreciate your assistance. Thank you for your time and understanding.

Best regards

alison cheney · Answer

Hey there ​@ssoonan, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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