Refund request for annual charge after trial – ticket already submitted

Question

Hi Lucid team,My free trial converted into an annual Lucidchart subscription on October 1. I noticed the charge the following morning, October 2, and submitted a ticket to Billing Support the same day. I have already received the automatic confirmation that the ticket was received.I have not used the paid plan at any point since the charge — no documents created, edited or exported — and I have cancelled the subscription from my Plans & Billing page.Could a team member please help make sure my request reaches a billing representative for manual review? The amount is significant for me and I acted within 24 hours of the renewal.Thank you very much for your help.

Sylvia X · Answer

Hey there, since this deals with your subscription, I recommend checking the ticket that you have submitted for further information. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and airfocus. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

Create an account in the community

Log in to the community