Refund request after accidental trial renewal

Question

Hi,I’ve been charged after forgetting to cancel my free trial, I do not intent to continue to use the software and I’m getting an error message when trying to cancel my subscription (see attached image) invoice number is 21082770.Please advise

Alexandra P · Answer

Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and airfocus. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

Create an account in the community

Log in to the community