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Nov 12, 2026 6:04 AM UTC
Question

Refund request after accidental trial renewal

Hello,

I forgot to cancel my free trial before it ended, and I was automatically charged for a subscription. I did not intend to continue with the paid plan and I have already cancelled the subscription in my account settings. Since I am not using the service, could you please cancel the charge and issue a full refund to my payment method?

Transaction / Invoice ID: 21085985

Thank you.

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Comments

Zuzia S
Lucid community team
Nov 12, 2026 9:57 AM UTC

​@Szymon49 Hi there, it seems like you already have a support ticket #7460124 open with our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and airfocus. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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