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Refund request – accidental subscription charge (March 9)

  • March 9, 2026
  • 1 reply
  • 3 views

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Hello, I was charged today (March 9) for a monthly subscription — about $10 USD.
The charge happened at 12:15 AM because I forgot to cancel the free trial.
I noticed it immediately and cancelled the subscription right away.
I have not used the paid features after the charge.

I would like to kindly request a refund for this accidental payment.

This topic has been closed for replies.

Comments

Zuzia S
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  • Lucid community team
  • March 9, 2026

Hi ​@Daniel.mtz, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.