Refund Request: Accidental Subscription Charge after Free Trial

Question

Hi Lucidchart Team,I am reaching out to request assistance with a refund for a recent subscription charge.I had signed up for a free trial to evaluate the platform for my projects. Unfortunately, I missed the cancellation deadline, and my account was automatically upgraded and charged for a premium subscription.I have not used the premium features since the trial ended and do not intend to continue with the paid plan at this time. Could you please help me process a refund for this charge? I already sent the request to support@lucid.co.I would appreciate any help you can provide to resolve this. I am happy to provide detail of my payment.Thank you so much!

justinjohnson57 · Answer

Hey ​@thinhnamfr17, thanks for reaching out to the Lucid Community! Since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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