Refund

Question

Hello,I am writing to request a full refund of $108.00 charged to my account today/yesterday upon the conclusion of my free trial.I did not intend to continue with a paid subscription and cancelled my plan immediately upon receiving the charge notification — within hours of the billing occurring. I have not used any paid features and have no intention of using the service going forward.Given that I acted as quickly as possible upon discovering the charge and have made no use of the paid plan, I believe a full refund is reasonable and fair. I kindly ask that you process this refund at your earliest convenience.Please let me know if you need any additional information, such as my account email or transaction details, to locate the charge.Thank you for your time and understanding. Warm regards, Johan

Zuzia S · Accepted Answer

Hi ​@Ja1621, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.This community is dedicated to supporting your work in Lucidchart, Lucidspark, and airfocus. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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