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Question

Refund

  • March 28, 2026
  • 2 replies
  • 17 views

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Hi i paid for the trial before it would suppose to end, pls refund me

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Comments

aparrish
Lucid Legend Level 7
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  • Lucid Legend Level 7
  • March 28, 2026

@linareloe please submit a ticket to our Billing Support team.


Leianne C
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  • Lucid support team
  • March 30, 2026

Hi ​@linareloe, thank you for posting in the community. I see that you have already submitted a support ticket for your billing issue. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.