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Question

Refound

  • March 15, 2026
  • 2 replies
  • 12 views

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Hi! can u help me? Can u help me with a refound? !!!! First I try to pay my individual (month) subscription but in the second opportunity I had a mistake and i pay the annual subscription, I thought my card didn't work for the credit credit limit but this was possible and I want to pay only for month. 

Thank you so much!

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Comments

aparrish
Lucid Legend Level 7
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  • Lucid Legend Level 7
  • March 15, 2026

@ddddddddcccccc submit a ticket to our Billing Support team for a refund.


Zuzia S
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  • Lucid community team
  • March 16, 2026

@ddddddddcccccc Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.