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Reduce number of Lucid Suite licenses

  • July 18, 2026
  • 1 reply
  • 36 views

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Our company has just been through a layoff wave and needs to reduce the total LucidSuite license from 140 to 48.

Lucid DO NOT allow us to configure the total licenses down, only buying more is allowed :).

I created so many support tickets, and no one replied whatsoever, and the lack of online support was just adding insult to the injury

 

Best answer by Zuzia S

Hi ​@Cuong Ngo, thank you for posting in the Community! 

It seems like one of my colleagues is taking care of the matter through the ticket #6996342 you have filed. I recommend referring to that email to streamline communication. 

We appreciate your patience!

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Zuzia S
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  • Lucid community team
  • Answer
  • July 20, 2026

Hi ​@Cuong Ngo, thank you for posting in the Community! 

It seems like one of my colleagues is taking care of the matter through the ticket #6996342 you have filed. I recommend referring to that email to streamline communication. 

We appreciate your patience!