Pyament Back

Forum|Forum|1 day ago
October 6, 2026
1 reply
7 views

I would like to request a full refund for my recent subscription purchase.

During the payment process, the price displayed on my screen appeared to be only R$15.00 (Brazilian Reais). Based on the information presented, I understood that the total amount to be charged would be fifteen reais.

After completing the purchase, I discovered that the actual charge was US$15.00 (fifteen US dollars) instead of R$15.00. This was not clearly communicated during the payment process and does not match what I understood from the price displayed.

Because of this misleading experience, I am very dissatisfied with the service and do not wish to continue using the platform. I respectfully request the cancellation of my subscription and a full refund of the amount charged.

Please review my case and let me know the next steps. I would appreciate a prompt resolution.

Thank you for your attention.

Kind regards,

Lucidchart

Sylvia X

Lucid support team

Hey there, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and airfocus. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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