how to do a refund?

Question

I would like to do a refund for subscription, I wanted to cancel beforehand, but couldn’t find the option. I just don’t need the app and it is too expensive for me

Zuzia S · Answer

Hi ​@Oleksii Zavorotniuk,it seems like there is already a support ticket open with ourbilling team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.This community is dedicated to supporting your work in Lucidchart, Lucidspark, and airfocus. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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