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October 12, 2026
Question

Disappearing subscription

On 9.10, I paid for the Lucid subscription on my account (15 eur). The money was taken from my account and I was able to use premium features on Friday. Today, my account says I do not have a valid subscription. Can you please explain what happened, and reinstantiate my subscription?

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Comments

Zuzia S
Lucid community team
October 12, 2026

Hi ​@weronika.gajda1021, it seems like there is already a support ticket open with our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and airfocus. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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