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Question

Billing Information

  • March 30, 2026
  • 1 reply
  • 2 views

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I have always accessed the plans & billing information under the account settings but the information is no longer there - how can i access my monthly invoices now - thank you.

 

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Comments

Leianne C
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  • Lucid support team
  • March 30, 2026

Hi ​@pauldpotter, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.

This community is dedicated to supporting your work in Lucidchart, Lucidspark, and Lucidscale. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.