automatic billing

Question

Hi

I cant find an easy way to get in touch with you, please can someone here help me.

I have been on an individual plan for several years but i have convinced my company to buy a company subscription.

On 6 June i was billed for another year of the personal plan. I need to cancel this please and get a refund.

The subscription you renewed relates to a company that I have closed. You will see that no activity has happened since the original expiry, i just did not cancel the automatic billing do now i am out of pocket and have an accountancy headache!

Zuzia S · Answer

Hey there ​@a.suthanah, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.This community is dedicated to supporting your work in Lucidchart, Lucidspark, and airfocus. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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