Accidental Annual Subscription Charge - Refund Requested

Question

Hello Lucid Support Team,I am writing to request an immediate refund for an annual Lucidchart Individual subscription ($108) that was charged to my account today, April 29.This charge was completely accidental, and I did not intend to subscribe to the annual plan. I have already downgraded my plan back to the Free version from my account settings to prevent any future renewals, and I have also submitted a support ticket.Since the charge just happened today and I do not intend to use the premium features, I would really appreciate your help in canceling this subscription and processing a full refund to my original payment method.Please let me know if you need my ticket number or the email associated with my account.Thank you for your prompt assistance, Shahd

Zuzia S · Answer

Hi ​@Milie_77, since this deals with your subscription, I am directing this to our billing team to get you taken care of. The team works through tickets in the order they are received, and you can expect a quick response to your email associated with your Lucid account. Please refer to that email for further correspondence.This community is dedicated to supporting your work in Lucidchart, Lucidspark, and airfocus. For additional subscription or invoice help, please review these billing resources, and for questions about charges on your account, refunds, or changing your subscription, please fill out this form to reach the billing department. Doing otherwise will delay your response time.

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