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Question

Version showing Outdated for LucidChart

  • July 3, 2026
  • 1 reply
  • 30 views

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We are in a process of migrating Confluence DC to Cloud and for this we need to migrate the LucidChart app too from DC to Cloud. But the app is showing outdated when we install it on the cloud site https://publicismedia-staging.atlassian.net/ Refer to the screenshot below:


Please help in fixing this at the earliest as we are falling back because of the outdated version. I tried raising a service request as well but it did not worked.
Let me know if any other details are needed.​​​​

Comments

aparrish
Lucid Legend Level 7
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  • Lucid Legend Level 7
  • July 5, 2026

@meenuhooda please submit a ticket to our Product Support team. Ticket support for product issues is a paid feature.