H******l@******t.com, we have added this user few days back, but user is not able to access it.
Getting error, attached the same. So how can this be resolved?.
I have deleted the account and re-added but still same issue. PFA below as reference from Admin portal
We have already have another community topic with s*******@******.com user. But we are not receiving, not proper solution, instead many things are requesting from us only.
Don’t you have any Chat support or direct interaction solution.
Best answer by Zuzia S
Hi @IT Service, thank you for posting in the Community, I’ll be happy to help.
I have edited out the email addresses you have shared in your post for privacy reasons and took note of them to investigate. After having a look at the screenshots you provided and the screenshots in this Community post, it seems like the first screenshot with the error message is not from the Lucid app, but from a certain learning hub. The second screenshot is indeed from the Lucid Admin panel, and the user has been added successfully.
Could you please ensure the user in question heads to lucid.app in order to log in, and let me know how that goes?
Hi @IT Service, thank you for posting in the Community, I’ll be happy to help.
I have edited out the email addresses you have shared in your post for privacy reasons and took note of them to investigate. After having a look at the screenshots you provided and the screenshots in this Community post, it seems like the first screenshot with the error message is not from the Lucid app, but from a certain learning hub. The second screenshot is indeed from the Lucid Admin panel, and the user has been added successfully.
Could you please ensure the user in question heads to lucid.app in order to log in, and let me know how that goes?
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A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the
Supplemental Lucid Community Terms.
You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
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