a user is reporting getting an “unable to launch Application” error when starting Lucid charts.
Question
user is receiving " unable to launch application error "
+15- Lucid Legend Level 7
Try logging out completely, closing your browser, and logging back in. If that doesn’t work, clear your cache/cookies or open the document in an incognito/private window. If it works there, the issue is likely a cached session or extension conflict.
Also make sure you’re consistently using the same login method (Google, Microsoft, or email/password), as mixed authentication can sometimes cause redirect errors.
If the issue continues, and this is a paid account, submitting a ticket to our Product Support team with a screenshot and the document URL will help them investigate further.
Amanda, Lucid Legend
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