Skip to main content
Apr 12, 2024 12:12 AM UTC
Solved

URGENT HELP NEEDED - Users boards all missing

We recently tried to update a users email address. When they logged in with the new address they had no boards, even though we’d just updated the email address on the user profile. So we then changed it back to the original email and still they can see no boards. This is extremely urgent. Please assist.

Leianne C
Leianne CAnswer
Lucid support team
Apr 12, 2024 6:08 AM UTC

Hi @Shelley Van Hoos, thank you for posting in the community. Since this will require us taking a closer look at your user’s account, I am going to move this conversation to a private support ticket. Please keep an eye out for an email from Lucid Support. Thank you! 

Comments

Leianne C
Leianne CAnswer
Lucid support team
Apr 12, 2024 6:08 AM UTC

Hi @Shelley Van Hoos, thank you for posting in the community. Since this will require us taking a closer look at your user’s account, I am going to move this conversation to a private support ticket. Please keep an eye out for an email from Lucid Support. Thank you! 

Translate