Skip to main content
Question

updating email for user in admin panel,linking sso to new email

  • May 21, 2026
  • 1 reply
  • 4 views

Forum|alt.badge.img

I am currently trying to update an email for a user in the admin panel, the user went through a name change and needs to be able to log in with their new email. When I try to update the email, I get an alert that the email has single-sign on enabled and will be disconnected once it’s updated.

 

My question is, if the user signs in again using Google sign in via the Lucid.app login page, will it then relink the SSO login to the enterprise account I’ve updated their email in?

 

 

Comments

Forum|alt.badge.img+2
  • Lucid support team
  • May 21, 2026

Hi ​@vicky.marmolejos, thanks for posting in the Lucid Community! We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.