unable to use lucidchart even if I already upgraded my account

Question

Hello - I’ve been a Lucidchart user for quite long time already. but a few months ago, after being unemployed, I stopped my subscriptions to avoid paying it while not in use.

Now that I want to use it, I upgraded my account and paid USD15.00. However, I am still unable to edit or create a new document as it says “Your account will soon exceed its storage limit. To avoid losing edit access to your Lucid files, upgrade your account.” Please can you help me with this?

I tried to delete some documents to allow more space but the issue remains there - I could not find a way where to see how many documents i need to delete to free up space. It keeps saying upgrade my account. I don’t want to pay another extra seat since I will only be the only one using the account for now.

Please help

Sylvia X · Answer

Hi ​@katenaria, thank you for posting in the Lucid Community. I’m very sorry to hear you are encountering errors about the storage showing as full.I highly recommend checking outour Troubleshooting: Storage article from the Lucid Help Center for steps to resolve storage/memory issues.Here are a couple of additional things to considerwhen working with storage:You can check how much of your storage is being used and what it is being used by your account settings under the "Plan and Billing" tab. If you hover over each of the colored sections, you can see what that portion of the storage represents.It is possiblethat the images are remaining in the Image Manager (if you use images in your projects) and the deleted projects are remaining in the trash folder, filling up the storage of your account.Images generally take up the most space in your account, it is recommended that you clear out as many images as you can from both your documents/boards and your Image Manager. You can access your Image Manager from the file menu at the top of your diagram editor in Lucidchart (File> Settings> Image manager).Please note, when deleting documents, in order to free up storage space you will need to navigate to your trash folder and select to delete the documents from your trash as well.I do hope this helps! Please feel free to let me know if you have further questions.

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