Hi,
I'm unable to download the user export file from the link you sent over email.
When I click the link, I receive an HTTP 403 – Access Denied error stating: "You don't have the user rights to view this page."
I've attached a screenshot for reference.
Please assist in resolving this issue so I can successfully download the user export file.
Thank you.
+24Hi
Are you signed in to Lucid with the same account that received the export email?
Have you been able to download exports from this sender before?
Thanks
+2Hi @Shaifali Gupta, thank you for posting in the community! Also, thanks to @Humas1985 for chiming in!
I see that a ticket has been submitted and assigned to the support team. According to @Shaifali Gupta's latest message, the issue has been resolved, which we're glad to hear!
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